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These documents describe how this platform currently operates. They are provided for transparency and are not a substitute for review by a qualified Indian lawyer or compliance professional before this site is used to transact with real customers.

Grievance Redressal

Last updated: 2026-08-21

In accordance with the Information Technology Rules, 2021 and the Consumer Protection Act, 2019, we maintain a Grievance Officer and a complaint mechanism for any concern related to your account, an order, a payment, or the platform generally.

Grievance Officer

  • Name: Sonali
  • Designation: Grievance Officer
  • Email: grievance@bkesari.com
  • Phone: 9175193009
  • Address: Flat No B-1102, Yin Yang CHS, Opp EoN IT Park Phase II, Kharadi, Pune 411014

How to file a complaint

Use our complaint form — no account is required. You will receive a ticket number to track your complaint's status. You can look up a ticket's status at any time using the ticket number and the email address you submitted it with.

Response timelines

We aim to acknowledge every complaint within 24 hours and to resolve it within 15 days of receipt, in line with Rule 3(2) of the IT Rules, 2021. Some complaints — particularly those requiring coordination with a third-party payment provider or a shop — may take longer; you will be kept informed.

Privacy of your complaint

Complaint details are only visible to you (via the ticket + email lookup) and to authorised platform staff handling grievances. We do not publish complaint details.