Voucher Terms

Last updated: 2026-08-21

Vouchers are promotional offers that credit bonus amounts to your platform wallet, either automatically or when you apply a code — each voucher states which on its listing. Voucher credit is promotional credit under our Wallet Terms: it is spendable on the platform only, is never cash, and cannot be withdrawn or transferred to another customer.

Eligibility and limits

Each voucher shows, before you use it, its validity dates, any minimum top-up or order value required, its maximum bonus amount, and any per-customer usage limit. Vouchers stop being usable once their validity period ends, their total budget is exhausted, or your per-customer limit is reached — whichever happens first.

Redemption record

Every voucher redemption is recorded against your account, including the amount credited and the voucher used, so it can be reviewed if there is ever a dispute.

Misuse

Vouchers may be withdrawn or a redemption reversed if we determine a voucher was obtained or used fraudulently (for example, through duplicate accounts created to bypass a per-customer limit).